Information on Computer Support Job Roles and Qualifications

Author: Penny Lee

Since the world is becoming more dependent on technologically advanced devices, there is a greater need for computer support personnel. More companies are creating computer support departments and IT positions and more IT companies are started every day, increasing job opportunities for technology related careers. If you are looking for a job in the computer support and IT industry, it’s possible to start your own business or apply for open job positions in companies from all different backgrounds. However, to be considered for these specialty positions it is important to be knowledgable in the field.

Computer support is not just about helping people with their computer problems. Many firms need to hire someone who can be put in charge of data and network security. IT support will also be needed to make sure that everything is running well within the company and that new email addresses can be set up for new employees. Even if you start your own company, you will need to make sure these services can be offered.

Someone who wants a role in IT support will need knowledge about computers. The best option is to have a degree in Information Systems or Computer Science. However, not all jobs do require degrees. Many people can now take Microsoft courses to gain the skills, qualifications, certifications and knowledge needed to become successful in the IT business. Experience will also be needed to get a job with a good firm.

There are different types of support personnel, depending on job title and what needs a particular company may have. One of the most common titles is a specialist – specialists are the people who offer advice and tips on fixing computers. Other names for this position include help desk personnel and technicians. They are the people that answer the phone when you are having computer problems and they are able to troubleshoot problems over the phone and tell you what to do to make sure that everything is in full working order.

System administrators are the next level up. These people will work within a company and monitor how well a system is working. It is up to a system administrator that everything is working exactly how it should be.

The systems are all designed by a Computer Networking Systems Administrator. These are also the people that work with the intranet and internet settings within a company. This is a large responsibility so a degree is needed for this, as well as a lot of experience in the job role.

Security specialists also come under IT support and these are the people that will monitor how well the security of the computers is. This will involve keeping an eye out for anybody hacking into the system as well as people getting into areas that they are not supposed to. This is much harder when it also involves the internet. The security personnel also need to install the security software onto the computer networks.

So computer support jobs are widely available but you do need proper training and qualifications to gain a position in this field. Take the time to research available Microsoft courses you can take to gain needed knowledge and certifications, but make sure that you sign up for legitimate courses that offer the certifications you need based on the job you are looking for. Double check with the course provider and the Microsoft website to find out more. The last thing that you want to do is waste money on courses that are not recognized or accredited.

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About the Author

Penny Lee specializes in providing reliable computer tech support to businesses that want to improve productivity and profitability. With managed Computer Networking that better maps to your business, you’ll never have to worry about technology again.

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